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How long does it take to return my order?
You have the right to return your order within 14 days from the date you received it. For the return process, the product must be in its original packaging and unused. For the return procedure and details, please review our return policy or contact our customer service.
My order arrived broken & damaged, what can I do?
If your order arrives broken or damaged, please contact us immediately. Our customer service is here to help you and resolve your issue. We may have options to replace, refund or repair your order. We will do our best to provide you with the best solution.
I returned my order, when will I be charged?
The refund amount will be reflected on your order card within 15 business days after we receive your order.
Who pays for the return fee?
The cost of return is usually the responsibility of the customer. However, if the product is defective or incorrect, or if the wrong product was sent by the seller, the costs incurred in the return process are usually covered by the seller. For detailed information, you can review our return policy or get support from our customer service.
How long is the cargo delivery time?
Shipping delivery times can vary depending on where the item is shipped, the carrier, and the shipping options selected. In most cases, standard shipping is within a few business days. However, expedited shipping options may be available. It is important to check the shipping and delivery policies of your purchase for more specific information, or you can contact your retailer.
How much is the shipping fee?
All your shipping is completely free! You will not pay any shipping fee.
Do you ship to anywhere in Turkey?
Yes. We send cargo to all cities in Turkey without any problems.
Can we shop without being a member?
Yes, you can shop without being a member. If you want to shop without being a member, you are usually given the option to shop as a guest. With this option, you do not need to create a membership while shopping, but you can complete the transaction by entering the necessary information to complete your order. While shopping without being a member, you may not be able to benefit from the membership benefits of some sites, but you can still purchase the products.
Do you issue invoices?
Invoices are issued for all your orders (wholesale or retail). Invoices are sent to your e-mail address as a pdf.
Do you ship abroad?
We can say no for now. We are developing our infrastructure for this. It may change in the future, so do not forget to follow the new updates on our blog page.
Are VAT included in the prices?
Yes, VAT is included in all our product prices.
Is 3D Secure available for credit and debit card payments?
All online payments are made with 3D SECURE Assurance.
What is 3D SECURE?
3D Secure (3-Domain Secure) is a security protocol used to increase the security of online credit card transactions. 3D Secure adds an additional layer of security by requiring credit card holders to verify their identity, thus helping to prevent fraud in online purchases. This protocol is defined by Visa as “Verified by Visa”, by Mastercard as “Mastercard SecureCode”, and by American Express as “SafeKey”.
I placed an order but it has not been shipped, can I cancel it?
If your order has not been shipped or packaged, you can cancel your order. Your payment will be refunded to your current account.
